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Robots may not be taking over everyone's jobs quite yet, but they are making their way into the small business world. More companies are using artificial intelligence (AI) to improve how they interact with and service their customers -- namely, with chatbots. NCR Silver asked two experts about how chatbots, or "conversational AI," are being used. According to Adelyn Zhou, founder of tech research and advisory firm Topbots, a chatbot is "a computer program that you can talk to, whether it's by voice or text." If you've ever asked Siri a question on your iPhone or told Alexa (Amazon Echo) to skip ahead to the next song in your playlist, you're probably familiar with chatbot tech.

Adelyn Zhou is the chief marketing officer at Topbots, a research and education firm focused on connecting AI and bot technologies with Fortune 500 companies. A marketing and technology leader who has worked with Amazon, Nextdoor, Eventbrite, Oscar Health and others, she has been recognized as one of the top 50 people in growth as well as one of the top 30 people to follow in AI by IBM Watson. Adelyn is active participant in the largest bot group on Facebook (24,000 members) and writes for VentureBeat and Forbes. She graduated with honors from Harvard University, and received her MBA from Harvard Business School. I started my career in marketing at multiple fast growing technology companies.